Terms and Conditions

1. SUBJECT

1.1. The website aqssibeauty.com, owned by Clean Consult International S.p.A., headquartered at Via Nazioni Unite n.4, 26855, Lodi Vecchio (LO), represented by its temporary legal representative, registered with the Chamber of Commerce of Lodi under REA number LT 1457919, and the Business Registry, VAT number 03296110962 (hereinafter referred to as “Clean Consult International S.p.A.”) was created to conduct the retail sale of full-beauty Made-in-Italy beauty products, including but not limited to creams, skincare products, cleansers, etc. (hereinafter also referred to as the “Products”).

1.2. The following outlines the general terms and conditions governing the relationship between Clients (as defined below) and Clean Consult International S.p.A. concerning the sale of the Products.

2. SCOPE

2.1. These general terms of sale (hereinafter “GTS”) apply to purchases of Products in the online catalog of Clean Consult International S.p.A. at the time the order is placed and visible online at www.aqssibeauty.com (hereinafter referred to as the “Site”). The images accompanying the product description are for illustrative purposes only to better perceive the different colors. The images of the Products may not exactly match the actual product but may differ in color and size, including any accessories shown.

2.2. These GTS may be amended and/or updated at any time by Clean Consult International S.p.A.

2.3. Any changes and/or additions will become effective from the date they are published on the Site.

2.4. Clients accessing the Site to make purchases can either be consumers, meaning: individuals acting for purposes unrelated to their business, trade, craft, or profession (hereinafter “Consumer Client”) or professionals, meaning: individuals or entities acting in the exercise of their business, trade, craft, or profession (hereinafter “Professional Client” or, where it is not necessary to distinguish between them in these GTS, simply the “Client” or collectively the “Clients”). Clients are required, before submitting an order, to carefully read these GTS, which are made available on the Site and can be consulted at any time.

3. APPLICABLE LAW

3.1. The law expressly referred to for distance contracts is found in Section II of Legislative Decree 6 September 2005, n. 206 (Consumer Code), as amended, and for sales through electronic means in Legislative Decree 9 April 2003, n.70, as amended.

3.2. The sales contract concluded between the Client and Clean Consult International S.p.A. will be governed and interpreted in accordance with Italian law.

4. REGISTRATION

4.1. To purchase Products available on the Site—without this procedure implying an obligation to purchase—each Client may register on the aqssì site by choosing a password and providing the following personal data:
• first name, last name/company name;
• date of birth.
• Email address
• Declaration of being over 16 years old.

Upon placing an order, the following information will also be requested:

• nationality;
• residential/business address;
• phone number;
• shipping address if different from residence/business address;
• tax code or VAT number (if an invoice is requested).

4.2. The data provided to the aqssì site will be stored at the time of registration, and the processing of this data is subject to privacy regulations, in accordance with Legislative Decree No. 196/2003 and Regulation (EU) No. 679/2016 (the so-called GDPR). The Client may modify this data at any time by accessing their profile on the home page.

5. CONTRACT CONCLUSION

5.1. The sales contract between aqssì and the Client is deemed concluded upon acceptance of the order by aqssì. Acceptance will be sent by aqssì to the email address provided by the Client during registration on the Site.

5.2. This confirmation message will include the Date and Time of the order execution and an ‘Order Number,’ which should be used in all further communication with aqssì’s staff. The message reiterates all the data entered by the Client, who agrees to verify its accuracy and promptly notify any corrections, as described in this document.

5.3. In case of non-acceptance of the order, aqssì’s staff guarantees timely communication to the Client.

5.4. In compliance with Legislative Decree 9 April 2003, n. 70 on electronic commerce, to place an order, the Client must:

• add a Product to the cart by clicking the relevant icon near the Product;
• once the selection of Products is complete, proceed to purchase by clicking the “Proceed to Order” button;
• the Client must then register, log in with their credentials, or enter their details for a quick purchase without registering;
• the Client can proceed to pay for the Products and delivery fees using the following methods: Visa or Mastercard credit card; Paypal; or any other methods provided on the Site (specified in Article 6);
• upon order completion, the Site will automatically assign a unique number displayed on the final purchase summary page;
• aqssì, after verifying payment and actual Product availability, will send the Client an order confirmation containing the following information: order number and date; product details, quantity, price; selected payment method; delivery costs; total order amount;
• the Client agrees to verify the correctness of the data in the order confirmation email and notify aqssì of any errors.

5.5. Once the online order has been placed, the Client must print, save an electronic copy, or retain these GTS as required by Legislative Decree No. 206/2005.

5.6. By placing an order as described on the Site, the Client declares having read, understood, and fully accepted the GTS presented here.

5.7. These GTS are an integral part of the sales contract concluded between the Client and Clean Consult International S.p.A.

5.8. Only products physically available in stock can be ordered on the Site. While the integrated functionality for checking item availability is accurate, small delays may occur between actual stock availability and what is displayed on the site. Consequently, product availability cannot always be guaranteed with certainty. If one or more ordered items are not immediately available for shipment, to avoid further delivery delays, our staff will replace missing products with items of similar characteristics. In any case, the Client will be allowed to modify the order.

5.9. In the event of multiple purchases of Products at the same time by different Clients, aqssì reserves the right to check the availability of the Product upon receipt of the order and, if unavailable, to promptly notify the Client of the non-acceptance of the order.

5.10. Adding a Product to the cart does not entail any obligation to complete its purchase. The Client, as long as they have not completed the purchase process, may: modify the quantity and/or remove Products already in the cart; add other Products to the cart.

5.11. Within the “my account” section in the Client’s reserved area on the Site, they will be able to view their account information, monitor order status, request returns, and request delivery to multiple addresses.
5.12. The order will be archived in aqssì’s database for the time necessary to execute it and, in any case, within the terms of the law.

6. PAYMENT METHODS

6.1. Credit card.

In case of purchase of Products using Visa or Mastercard credit card as the payment method, the relevant circuit will immediately charge the amount of the purchase when the online transaction is completed. In the event of order cancellation, either by the Client or due to non-acceptance by aqssì, our staff will request the cancellation of the transaction or refund of the amount. The time required to release the amount depends solely on the banking system and can take up to its natural expiration (24 days from the date of authorization). Once the transaction has been canceled, aqssì cannot be held liable for any damages, direct or indirect, caused by delays in releasing the amount held by the banking system. aqssì reserves the right to request additional information from the Client (e.g., landline phone number) or the submission of documents proving the ownership of the credit card used. If the requested documentation is not provided, aqssì reserves the right not to accept the order. At no point during the purchase process does aqssì have access to the Client’s credit card information, which is transmitted directly to the bank’s secure website handling the transaction. No aqssì database stores such data. Therefore, aqssì cannot be held responsible for any fraudulent or improper use of credit cards by third parties when purchasing Products on www.aqssibeauty.com.

6.2. Paypal

When purchasing merchandise with PayPal as the payment method, PayPal will immediately charge the amount of the purchase when the online transaction is completed.

7. PRICES

7.1. The sale price of the Products is expressed in Euros and includes VAT and all other applicable taxes.

7.2. All sale prices of the Products displayed and indicated on the Site constitute a public offer under Article 1336 of the Italian Civil Code and are subject to price changes by aqssì.

7.3. The sale price is considered valid until the order confirmation is communicated.

7.4. Any discount codes (%, 1+1, 3×2, or other mechanisms), unless explicitly indicated otherwise, are always to be considered non-cumulative and temporary.
7.5. Shipping costs and any additional charges (e.g., customs clearance), if applicable, are not included in the purchase price and will be indicated and calculated during the purchase process before the Client submits the order and will also be contained in the order summary page.

8. INVOICING

8.1. Each shipped order is accompanied by a detailed shipping document as required by Presidential Decree 21 December 1996 n. 696. If the purchase is finalized in Italy, an invoice will be issued only if requested at the time of ordering, providing the necessary tax details, including PEC or unique code if a VAT number is used. The document will be sent either by email or as an electronic invoice.
NB: It is not possible to request an invoice for an order that has already been fulfilled.

9. PRODUCT DELIVERY METHODS AND COSTS

9.1. aqssì will promptly deliver the Products purchased via courier, exclusively within Italian territory.

9.2. Products will be delivered within 15 working days from the date of purchase unless a different term has been agreed between the parties. The stated delivery times are indicative only, and while they are usually met, aqssì does not assume any commitment or guarantee that they will be respected.

9.3. In no case, therefore, will aqssì be held liable for direct and/or indirect damages due to delayed delivery.

9.4. Delivery occurs Monday to Friday during normal working hours (9 am to 6 pm).

9.5. aqssì accepts no responsibility for service disruptions due to force majeure if it is unable to fulfill the order within the contractually agreed times.

9.6. Upon delivery of the Products by the courier, the Client must check that:
• the number of packages being delivered corresponds to what is indicated in the accompanying document;
• the Products indicated on the packages correspond to those listed in the invoice/receipt;
• the packaging is intact, undamaged, and unaltered, including any seals (adhesive tape or strapping).

9.7. The Client acknowledges that collecting the Product is a contractual obligation arising from the purchase. If delivery cannot be made due to the recipient’s absence at the specified address, the goods will be held after two delivery attempts. The Client will be left with a “missed delivery” notice. After 10 days of storage, the goods will be returned to the sender. If the Product is not collected within five working days from the first delivery attempt, aqssì may invoke the automatic termination of the contract under Article 1456 of the Italian Civil Code. Upon contract termination, a refund of the total amount paid by the Client will be processed, deducting the costs of the unsuccessful delivery and return shipping. The termination of the contract and the refund amount will be communicated to the Client via email.

10. RIGHT OF WITHDRAWAL

10.1. Pursuant to Articles 52 et seq. of the Consumer Code, the “Client” who, for any reason, is not satisfied with the purchase made, has the right to withdraw from the contract, without any penalty and without specifying the reason, within 14 days from the date of receipt of the purchased goods (or the last product, lot, or piece in the case of goods, lots, or pieces delivered separately). This right can only be exercised by consumers, meaning that all purchases made for purposes unrelated to their business or professional activities, i.e., where a VAT reference is included in the order form, are not subject to this right.

10.2. This term starts from the day on which the Consumer Client or a third party other than the carrier, designated by the Consumer Client, physically takes possession of the Product or:
• in the case of multiple Products ordered by the Consumer Client in one order and delivered separately, from the day on which the Consumer Client or a third party other than the carrier and designated by the Consumer Client takes possession of the last Product;
• in the case of delivery of a good consisting of multiple lots or pieces, from the day on which the Consumer Client or a third party other than the carrier and designated by the Consumer Client takes possession of the last lot or piece.

10.3 All return costs for the products are expressly the responsibility of the Client, who, through their own shipping agent, will arrange for their return to Clean Consult International S.p.A’s logistics facility, subject to the indispensable return authorization, which will be assigned by Clean Consult International S.p.A via email at info@aqssibeauty.com.
10.4 All items must be returned in the same condition they were received. The substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. The goods must be returned in normal condition, having been kept with due diligence, and accompanied by any manuals and accessories.
10.5 It is understood that the risks of transportation for the return of goods are entirely borne by the Client. To facilitate the return process for Clients who exercise their right of withdrawal, a return merchandise authorization number will be provided via email. This number will help facilitate the return process, which must take place within no more than 14 (fourteen) days from the communication of the return code. Returning the product after this period invalidates the withdrawal and the return will be refused.

10.6 Clean Consult International S.p.A. will accept the returned goods, reserving the right to verify that the products have been returned intact in the same condition as received by the Client.

10.7 It is recommended to repackage the product in protective packaging that preserves its integrity and protects it from any marks or labels. Only in such a case will the refund be processed within the legal time limits.

10.8 The Client may communicate their bank details (ABI code – CAB – account number of the invoice holder) and Clean Consult International S.p.A. will remit the amount due. In the absence of such communication, Clean Consult International S.p.A. will refund the sum using the same payment method used by the consumer for the initial transaction.

10.9 Clean Consult International S.p.A. will credit the same amount via bank transfer, after receiving the product and verifying that no impediments exist, as soon as possible and in any case within 14 days from when the client provides their bank details via email: info@aqssibeauty.com.

11.10 The right of withdrawal is entirely void when the “substantial integrity of the goods” is lost, and in cases where Clean Consult International S.p.A. determines:
• the absence of essential elements of the product;
• use of the product in such a way that makes it impossible to restore it to its pre-sale condition;
• damage to the product due to causes other than transportation;
• a state of dirt on the product due to its use, compromising its integrity.
In the event of such forfeiture of the right, Clean Consult International S.p.A. will return the purchased goods to the sender, charging them for the shipping costs.

10.14. In case of the need for communication regarding returns and complaints, it is possible to send an email to info@aqssibeauty.com.

11. WARRANTIES

11.1. In the event of non-conformity, or delivery of goods that have defects or do not conform to the sales contract, meaning they are unfit for the use normally intended for goods of the same type, different from the description on the site, or lacking the qualities promised, the provisions on Legal Warranty in Articles 128 et seq. of Legislative Decree 205/2006 (Consumer Code) apply.

11.2. The legal warranty does not apply to any faults or malfunctions caused by accidental events or Client negligence, or due to the use of the Product not in accordance with its intended purpose and/or the technical documentation accompanying the Product.

11.3. aqssì is liable when the lack of conformity becomes apparent within two weeks of the Product’s delivery, unless a conventional warranty beyond this period is provided.

11.4. The Consumer Client must report the defect or flaw to aqssì within two weeks of discovering it (unless aqssì has acknowledged or concealed the defect).

11.5. Legal action to enforce hidden defects not intentionally concealed by the seller must be taken within two weeks of delivery (the Consumer Client being sued for contract performance may, however, always assert their rights under this article, provided the lack of conformity was reported within two weeks of discovery).

11.6. In the event of a lack of conformity, the Consumer may request, at no cost (including shipping costs), either replacement or reimbursement, at their choice, unless the remedy is objectively impossible or excessively expensive compared to the alternative.

11.7. The above remedy is considered excessively costly if it imposes unreasonable expenses on aqssì compared to the alternative, considering: a) the value the Product would have without the lack of conformity; b) the extent of the lack of conformity; c) the possibility of the alternative remedy being carried out without significant inconvenience to the Consumer Client.

11.8. Replacements will be made within a reasonable time following the request and must not cause significant inconvenience to the Consumer Client, considering the nature of the Product and its intended purpose.

11.9. The Consumer may request, at their choice, an appropriate reduction in the price or the termination of the contract in one of the following situations:
• replacement is impossible or excessively costly;
• aqssì has not provided the replacement within a reasonable time;
• the previous replacement caused significant inconvenience to the Consumer Client.

11.10. After reporting the lack of conformity, the seller may offer the Consumer any other available remedy, with the following effects:

A) If the Consumer has already requested a specific remedy, the seller remains obliged to implement it, with the necessary consequences regarding the commencement of the reasonable time for repairs or replacements, unless the Consumer accepts the alternative remedy proposed;

B) If the Consumer has not already requested a specific remedy, the Consumer must accept or reject the proposal and choose another remedy under this article.

11.11. A minor lack of conformity, for which it was not possible or excessively costly to provide a replacement, does not entitle the Consumer to terminate the contract.

11.12. The legal warranty is limited to purchases made by Consumer Clients. As for Professional Clients, the provisions of the Civil Code in Articles 1490 et seq. apply.

12. CLAIMS

12.1. Any claims may be sent in writing to Clean Consult International S.p.A. via registered letter with acknowledgment of receipt to the following address – Via Padula 64/66, Castello di Cisterna, 80030, Naples, and/or by email to info@aqssibeauty.com.

12.2. Complaints made via email, as indicated in point 12.1 or through the site’s contact form, are accepted and considered valid.

12.3. For any problems or issues, before proceeding with a complaint, Clients are encouraged to contact aqssì staff through the dedicated section on the website, by phone, or through the chat. In the vast majority of cases, any issue is resolved quickly.

13. PERSONAL DATA PROCESSING

Client data is processed by aqssì in accordance with the regulations on the protection of personal data pursuant to Legislative Decree No. 196/2003 and Regulation (EU) No. 679/2016, as specified in the information provided on the Site.

14. COPYRIGHT

All content on www.aqssibeauty.com, including text, documents, trademarks, logos, images, graphics, their arrangement, and adaptations are protected by copyright law and trademark protection law (Law 22 April 1941 n.633 and subsequent amendments, Royal Decree n.929 of 21 June 1942 and subsequent amendments) and are covered by copyright. The site www.aqssibeauty.com may also contain images, documents, logos, and trademarks from third parties who have expressly authorized Clean Consult International S.p.A. to publish them. Reproduction, even partial, of content, texts, documents, trademarks, logos, images, graphics is prohibited. Any misuse will be prosecuted according to applicable laws.

15. COMPETENT COURT

15.1. Any dispute regarding the application, execution, interpretation, and violation of online purchase contracts entered into through the Site is subject to the exclusive jurisdiction of the Consumer Client’s place of residence or domicile, and in any case, the jurisdiction of the Italian State is competent.

16. FINAL NOTES

aqssì believes in the quality of its products and strives to offer the highest quality ingredients on the market. Having said this, please note the following:

• ensure you are not allergic to any of the product ingredients before use;
• aqssì cannot be held responsible for any reactions to the ingredients of the products sold;
• none of our products should be used as a substitute for medical treatments or clinical procedures;
• the information published on www.aqssibeauty.com is not intended as a treatment or remedy for dermatological issues and should not be regarded as such;
• the advice provided on www.aqssibeauty.com or by Customer Service is for informational purposes only and is not intended to replace medical advice;
• please consult your doctor if you have any concerns.